Let’s not talk about how pathetic some of the services in this wonderful country is. Ahh…I love Malaysia too much to bitch about her mediocrity. Don’t you just love how everyone who works in servicing is always so predictably…SLOW?
Sometimes I wonder who actually services who….
This morning, I called Streamyx-again.
I’ve memorized the number, mind you!
We always always have problems connecting. It’s been a persistent problem and crops up every so often.
So I dialed 1300-88-9515…
A computer voice says
“Thank you for calling TmNet. Press 1 for…bla bla bla bla bla”
And after you press something, you will then be directed to another voice that will further filter you to yet another department.
Basically, they take you on a merry-go-ride. Which, is still bearable.
When you’ve finally reached where you want to reach, some girl with atrocious English mumbles something like
“We are sorry to in-fom yew of our service intraption. Plis be in-fom that TmNet is undeh-going major repair work….etc”
It’s sooo painful just listening to her drone on and on. For goodness sakes, cannot find someone who speaks better English ah??! Dato’ Siti Nurhaliza also better lah!
Wait a little while more, and a human picks up. He then proceeds to take you through a whole grandmother story of a verification before he says, “Ok yes, you are not calling us for fun. You really are our customer!”…
-_- for fun? walk on a bed of nails also better.
Then he will ask you about the problem. You tell him you cannot connect, your DSL is not lighted and it happens every so often. Then he puts you on hold for 5minutes. After what seems like eternity, he picks up again, and proceeds to take you through the whole throubleshooting process.
DON’T ASK ME TO TROUBLESHOOT YOU GOON!!! I’VE ALREADY DONE THAT! YOU THINK I SO STUPID WANNA CALL YOU FELLAS IF I DON’T KNOW HOW TO TROUBLESHOOT AH?!! Grrrrrr….
No, of course you be nice and say that you’ve already done all that nonsense and thank you for taking such a long time. You then tell him that you wonder if the problem is on their side. He then says he has to check with his superior and asks if he can put you on hold for 1minute. You say yes, and end up waiting for 15. Oh Joy!
He then picks up and asks you if you want to make a report. You say, no-you’ve already done that twice and now you want to lodge a complain because you’re not about to take anymore of this crap. You ask where you should e-mail/call to. He then says he has to check with his superior and asks if he can put you on hold for 1minute. You say yes, and think to yourself how ironic this is. You wait for another ten years and decide to hang up before you kill someone.
You think- if you have to wait this long to lodge a complain, what makes you think your complain won’t take that long to actually reach someone who will then pass it on to someone else, who will leave it in a drawer for their grandmother to read….and by the time someone decides to get to it, we’ve already reached Wawasan 2020. Ah…fabulous.
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